Category Archives: iPod touch Problems

How to restore iPod

Posted by george on July 12, 2011 No comments

It’s important to understand the difference between updating and restoring. Updating simply installs the software that controls iPod and does not affect the songs and files stored on iPod’s disk. Restoring erases the iPod’s disk and restores iPod to its original factory condition.

Warning: Because restoring erases all the songs and files on iPod, back up any files you’ve saved on the iPod disk. All of your songs, videos, podcasts, audiobooks, and games can be loaded back to your iPod provided that you have them stored in your iTunes Library. If you use the Nike + iPod Sport Kit, see this document for more information.

How to restore iPod

  1. Verify that you have an active Internet connection, because you may need to download new versions of the iTunes and iPod Software.
  2. Download and install the latest version of iTunes if necessary.
  3. Open iTunes. Connect your iPod to your computer using the USB or FireWire cable that came with your iPod.
  4. After a few moments, your iPod will appear in the Source panel in iTunes.
  5. Select your iPod in the Source panel. You will see information about your iPod appear in the Summary tab of the main iTunes window.
  6. Click Restore.
  7. If you are using a Mac, you will be asked to enter an administrator’s name and password.
  8. A progress bar will appear on the computer screen, indicating that stage one of the restore process has begun. When this stage is done, iTunes will present one of two messages with instructions specific to the iPod model you are restoring.
    • Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).
    • Leave iPod connected to computer to complete restore (typically applies newer iPod models).
  9. During stage two of the restore process, the iPod displays an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remain connected to the computer or iPod power adapter during this stage.
    Note: The progress bar may be difficult to see, because the backlight on the iPod display may be off.
  10. After stage two of the restore process is complete, the iTunes Setup Assistant window will appear. It will ask you to name your iPod and choose your syncing preferences, as it did when you connected your iPod for the first time.

iPod touch won’t turn on

Posted by george on July 12, 2011 No comments

DFU Mode
If its stuck in DFU mode, just hold the Power/Sleep button and the Home button until the device resets. If your unable to access the springboard, you might need to RECOVER your iPod Touch using the Recovery method, not DFU mode.

How to restore iPod touch

Posted by george on July 11, 2011 No comments

Using the Restore function for your device is part of standard troubleshooting procedure. Restoring your device will delete all the data from your device, including songs, videos, contacts, photos, calendar information, and any other data. All settings are restored to their factory condition.

Whenever you restore your device, Apple highly recommends that you perform a sync prior to restoring to back up any changes since your last sync. If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.

Use the following steps to restore your device:

  1. Make sure you have the latest version of iTunes installed and running before attempting to update.
  2. Connect your device to your computer.
  3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
  4. Select the Summary tab.
  5. Select the Restore option.
  6. When prompted to back up your settings before restoring, select the Back Up option (as seen in the image below). If you have just backed up the device, it is not necessary to create another.
    Prompt text: "Do you want to back up the settings for the iPod before restoring the sofware?"
  7. Select the Restore option when iTunes prompts you (as long as you’ve backed up your device, you should not have to worry about restoring your phone).
    Prompt text: "Are you sure you want to restore the iPod to its factory settings? All of your mnedia and other date will be erased."
  8. Once the restore process has completed, the device restarts and displays the Apple logo while starting up:
    Prompt text: "Your iPod has been successfully restored to factory settings, and is restarting. Please leave your iPod connected. It will appear in the iTunes window after it restarts."
    iPhone only: For the iPhone only, after a restore, the iPhone displays the “Connect to iTunes” screen. Keep your device connected until the “Connect to iTunes” screen goes away or you see “iPhone is activated.” If iTunes does not have an Internet connection, you cannot complete this step.
  9. The final step is to restore your device from a previous backup. Once your device is restored and—in the case of the iPhone—in the process of activating, you should be able to see the following in iTunes:
    iTunes window text: "Set up your iPhone... An iPhone has been previously synced with this computer."
    Select the backup you want for your device and select the Continue button to complete your device’s restoration.

How to reset iPods

Posted by george on July 8, 2011 No comments

This istruction is how to reset your iPod. It’s include iPod, iPod mini, iPod nano, iPod classic 160GB (Late 2009). But before you do the following instruction see this caution.

Follow this to reset iPod nano (6th generation):

  1. Press and hold the Sleep/Wake button and Volume Down button simultaneously
  2. Wait for at least eight seconds or until the Apple logo appears.

You may need to repeat this 2 steps above.

If the above step did not work:

  1. Try connecting iPod to a power adapter.
  2. Plug the power adapter into an electrical outlet, or connect iPod to your computer.
  3. Make sure the computer is turned on and isn’t set to go to sleep.
  4. Try resetting the iPod while it is connected to power.

How to reset an iPod with a Click Wheel

iPod models with a Click Wheel include:

  • iPod nano (5th generation)
  • iPod nano (4th generation)
  • iPod nano (3rd generation)
  • iPod nano (2nd generation)
  • iPod nano
 iPod classic iPod (5th generation)  

  • iPod with color display (iPod photo)
  • iPod (Click Wheel)
  

  • iPod mini
  • iPod mini (2nd generation)
Note: If your iPod is frozen or won’t turn on, it may be because iPod is paused or the Hold switch is in the locked position. If so, a lock symbol appears on the screen. Slide the Hold switch to the unlocked position and check the screen.
  1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
  2. Press and hold the Menu and Center (Select) buttons simultaneously until the Apple logo appears, about 6 to 8 seconds. You may need to repeat this step.

Tip: If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.

If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn’t set to go to sleep. Try resetting the iPod while it is connected to power.

How to reset iPod, iPod (scroll wheel), iPod (touch wheel), and iPod (dock connector)

  1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
  2. Press and hold the Play/Pause and Menu buttons simultaneously until the Apple/iPod logo appears, about 6 to 8 seconds. You may need to repeat this step.

If the above steps did not work

  1. Try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer.
  2. Make sure the computer is turned on and isn’t set to go to sleep.

If you are still unable to reset your iPod.

  1. Use only one finger from one hand to press the Center (Select) button
  2. And one finger from the other hand to press the Menu button.

When you reset iPod all your music and files are saved, but some customized settings may be lost. Date and time are preserved (unless the iPod reset itself because it had no power and then was reconnected to power). Other customized settings, such as Bookmarks, On-The-Go Playlists, Shuffle, Backlight timer, and so forth are preserved from the last time the hard drive turned on.

For further more learn how to reset iPod shuffle and iPod Touch

Hard Reset iPod Touch

Posted by george on July 6, 2011 No comments

This method has documented by iPod Developer Support team with Title: “iPhone, iPod touch: Turning on/off and resetting”
Before you try the hard reset, try soft reset first.

Soft reset:
To turn completely off

  1. Press and hold the Sleep/Wake button for a few seconds until the red “slide to power off” slider appears
  2. Then slide the slider.

Note: When iPhone is off, incoming calls go straight to voicemail.

To turn on
Press and hold the Sleep/Wake button until the Apple logo appears.

If you can’t turn your iPhone or iPod touch on or off, you don’t have others choise but to do hard reset.
Important: Only reset your iPhone or iPod touch if it is no longer responding.

Hard reset:

  1. Press and hold both the Sleep/Wake button and the Home button for about ten seconds, until the Apple logo appears.
  2. The screen should eventually go dark and the iPod Touch should restart and allow you to use it as normal.
  3. The music and other media on the device should be preserved after these steps as long as there wasn’t a malfunction that caused data loss.

Products Affected
iPod touch, iPhone