Category Archives: FAQ

How many PC are authorized to play music from my account?

To see how many computers are currently authorized to play music purchased with your iTunes Store account:

  1. Open iTunes.
  2. Click iTunes Store in the Source list.
  3. If you’re not signed in to the store, click the Account button and enter your Apple ID and password.
  4. When the iTunes Store opens, click the Account button (your Apple ID appears on the button), enter your password, then click View Account.

The Apple Account Information page that appears shows you how many computers are currently authorized.

 

Do you think you have used up multiple authorizations with one computer? Try this:
One computer using multiple iTunes Store authorizations.

iTunes Store: Movie Rental FAQ

Minimum system requirements to rent movies

iTunes 10 or later is required to rent movies on your computer. iOS 4.2 or later is required to rent movies on your iPhone, iPad, or iPod touch. Apple TV software version 2.0 or later is required to rent movies on Apple TV.

Types of movies can be rent

Choose from new releases and catalog titles, with select films available in HD. Watch your movie with your Mac or Windows computer, iPhone, iPad, or iPod (including the iPod touch, iPod nano (3rd generation or later), and iPod classic), as well as on your TV using your Apple TV. Browse the iTunes Store and look for movies with a Rent button, or check the Top Rentals Charts to find top sellers. Once you click Rent, your movie will begin to download immediately.

Period to watch a rented movie

You have 30 days from the time of rental to watch your movie, and 24 hours (in the US) or 48 hours (elsewhere) after you’ve started viewing to finish it. Once the rental period expires, the movie will disappear from your iTunes library.

Device can watch movie rental

You can watch your movie rental on your computer, iPhone, iPad, iPod touch, iPod classic, iPod nano (3rd, 4th, or 5th generation), or on your TV using your Apple TV (1st or 2nd generation). You can watch HD movie rentals on your computer, iPhone 4, iPad, iPod touch (4th generation), or with Apple TV (1st or 2nd generation).

How many times the movie can be view

Once you start watching your movie, you can view the rented movie as many times as you wish within the 24-hour (or 48-hour) window.

What will happens if rented movie don’t watch

If you don’t watch your rented movie, it will expire in 30 days and disappear from your iTunes library. You will need to rent it again in order to watch it.

Are rented movies available in HD

Yes, select movies are available for rental in HD. You can rent and view HD movies on your computer, iPhone 4, iPad, iPod touch (4th generation), or Apple TV.

Can I use my iTunes Store credit to rent?

Yes, you can use your iTunes Store credit to rent movies or to purchase movies, music, TV shows, audiobooks, apps, and more.

How long will my movie take to download?

The download time depends on the speed of your Internet connection.

It is possible to delete a rented movie before the expiration date?

You can delete the movie prior to the expiration date if you want to make more space on your hard drive, iPod, iPhone, iPad, or Apple TV. However, the movie will automatically disappear from your iTunes library 24 (or 48) hours after you’ve begun viewing it.

It is possible to play my rental on more than one device?

  • If you download a rented movie on your computer: You can transfer it to a device such as your Apple TV, iPhone, iPad, or iPod if it’s a standard-definition film (movies in HD can only be watched on your computer, iPad, iPhone 4, iPod touch (4th generation), or Apple TV). Once you move the movie from your computer to a device, the movie will disappear from your computer’s iTunes library. You can move the movie between devices as many times as you wish during the rental period, but the movie can only exist on one device at a time.
  • If you download a rented movie on your iPhone 4, iPad, iPod touch (4th generation), or Apple TV: It is not transferable to any other device or computer.

Do rented movies have subtitles or closed captioning ?

Some movies do have subtitles and/or closed captioning. Movies containing subtitles will be noted either in the movie title, or within the Plot Summary of the movie. Those that have closed captioning will have the Closed Captioning logo on the movie page:

Products Affected
iTunes Store

iTunes Store: TV Show/Episode Rental FAQ

If you experiences some problems when rent TV Show from iTunes Store (e.g TV Show rent not show), firstly you can read this FAQ (Frequently Asked Questions):

Minimum system requirements to rent TV Show/episodes

iTunes 10 or later is required to rent TV episodes on your computer. iOS 4.2 or later is required to rent or view TV episodes on your iPhone or iPod touch.

TV Show/episodes that can be rent

Choose episodes from current or past seasons with select shows available in HD. Watch your episode on your Mac or PC, iPhone, iPad, iPod touch, or Apple TV (2nd generation). Browse the iTunes Store and look for episodes with a Rent button, or check the Top Rentals Charts to find top sellers. Once you click Rent, your episode will begin to download immediately.

Period to watch a rented TV Show/episode

You have 30 days to watch your show and 48 hours to finish viewing the episode from the time you click Play.

Device can watch TV Show/episode

You can watch your rental on your computer, iPhone 3G, iPhone 3GS, iPod touch, or Apple TV (2nd generation). You can watch HD TV rentals on your computer, iPhone 4, iPad, iPod touch (4th generation), or Apple TV (2nd generation).

How many times TV Show/episode can be view

Once you start watching your rented TV episode you can view it as many times as you wish within the 48-hour window.

What will happens if rented TV episode don’t watch

If you don’t watch your rented episode it will expire in 30 days and disappear from your iTunes library. You will need to rent it again in order to watch it.

Are rented TV shows available in HD?

Yes, select shows are available for rent in HD. You can rent and view HD TV episodes on your computer, iPhone 4, iPad, iPod touch (4th generation), or Apple TV (2nd generation).

Can I use my iTunes Store credit to rent?

Yes, you can use your iTunes Store credit to rent movies and TV shows or to purchase movies, music, TV shows, audiobooks, apps, and more.

How long will TV Show/episode take to download?

The download time depends on the speed of your Internet connection.

It is possible to delete a rented TV episode before the expiration date?

You can delete the TV episode prior to the expiration date if you want to make more space on your hard drive, iPod, or iPhone. However, the episode will automatically disappear from your iTunes library 48 hours after you’ve begun viewing it.

It is possible to play my rental on more than one device?

  • If you download a rented TV show on your computer: You can play it on your iPhone, iPad, iPod touch, or Apple TV (2nd generation) if it’s a standard-definition episode.  TV episodes in HD can be played on your iPhone 4, iPad, iPod touch (4th generation), or Apple TV (2nd generation).  Once you move the episode from your computer to a device, the episode will disappear from your computer’s iTunes library.
  • If you download a rented TV show on your iPhone 4, iPad, iPod touch (4th generation), or Apple TV (2nd generation): It is not transferable to any other device or computer.

Note: TV rentals are only available in the United States.

Products Affected
Apple TV (2nd generation), iPod touch (2nd generation), iPad, iTunes Store, iPod touch (3rd generation), iPhone 4, iPhone 3G, iPod touch (4th generation), iPhone 3GS