iPod Problems

If your iTunes Store account is associated with a MobileMe membership that has expired

Note: These instructions will show you how to update the email address that is associated with your iTunes Store account. Since your iTunes Store account is associated with a MobileMe account, you will not be able to change your Apple ID name.

1. Go to the Apple ID website.
2. Choose Change Language if the page is not in your preferred language.
3. Select Manage your account.
4. Enter your MobileMe member name and password, then click the Sign In button.
5. Click Name and Email Address on the left side of the webpage.
6. Enter your new email address twice.
7. Click the Save Changes button.
8. Click Sign Out in the upper right corner of the webpage.

When you sign in to the iTunes Store, you will still use your MobileMe member name. Even though your membership has expired, the Apple ID associated with it is still valid.

If your iTunes Store account is associated with an AOL account that has expired

1. Open iTunes.
2. Click iTunes Store on the left side of the screen.
   Note: If you are signed in to the iTunes Store, choose Store > Sign Out.
3. Click the Sign In button in the upper-right corner of the iTunes Store homepage.
4. Select the AOL radio button.
5. Enter your AOL screen name and password, then click the Sign In button.
6. You should be shown an alert that states “The AOL screen name you entered couldn’t be found or your password was incorrect. Please try again.” Try again two more times. After the third attempt, you will be asked if you would like to create an Apple account.
   Note: If your AOL account has not yet expired and you want to change your email address, you will need to enter a random incorrect password three times.
7. Click the Create Apple Account button.
8. Answer the security question and select your birth date from the menu or enter your full billing details for the account, then click Done.
9. Enter your new email address and password, as well as any other information that is not already populated, then click Continue.
10. Enter your preferred payment method and billing address, then click Done.

When you click Done, your account will be converted into an Apple ID for your iTunes Store account.